Shipping

1. How long does shipping normally take?

We ship the items within the next 3 working days of your completed orders. 

Local shipping

We are pleased to provide free shipping to all orders in Singapore! For orders made in Singapore, orders are shipped out by either Singpost or courier delivery. Shipping normally takes 1-3 working days.

International Shipping

We’re so excited to share that we offer international shipping! 

We ship your order via DHL Express Worldwide. A tracking number will be provided for you to check with DHL. For international orders, please allow 7-21 business days for delivery.

All payments made on mofochili.com will be charged in SGD. When browsing the website, your local currency may be shown automatically for your convenience, but during the payment process, you will be charged in SGD. Your credit card company will convert this to your local currency which will be reflected in your bank card statement. 

If you're having any troubles with placing your order, please contact us at monica@mofochili.com or give us a call or whatsapp chat at +6592238663. 

International Duties and Taxes

Please note that international customers are responsible for duties and taxes in the destination country. We are unable to estimate or cover duties or customs on international shipping.

 

2. What is your return policy?
As our chilis are fresh and perishable, we do not have a return policy. 

 

3. I have missing or damaged items, what do I do?
If a product is damaged or missing from your order, this will need to be reported within 2 working days from the date the order was delivered. You can email us with your name, order# and what was missing or damaged. Please send all emails to monica@mofochili.com.